Current COVID Operating Information

Your Responsibility Before You Arrive

If you answer "yes" to any of these questions, please do not not put our staff/teams and other guests at risk and we ask that you come back another day.

• Do you have any of the following symptoms of COVID-19:
  • Fever (a documented temperature of 100.4 degrees Fahrenheit or higher) or are feeling feverish;
  • Respiratory symptoms such as a runny nose, nasal congestion, sore throat, cough, or shortness of breath;
  • General body symptoms such as muscle aches, chills, and severe fatigue;
  • Gastrointestinal symptoms such as nausea, vomiting, or diarrhea; or
  • Changes in your sense of taste or smell?
• Have you been in close contact with someone who is suspected or confirmed to have had COVID-19 in the past 14 days? (Note: healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment are not considered to have a close contact exposure).
• Have you traveled on non-essential travel in the past 14 days outside of New Hampshire, Vermont, Maine, Massachusetts, Connecticut, or Rhode Island (this includes any international travel or travel by cruise ship and any domestic travel, within the US, outside of NH, VT, RI, CT, MA or ME regardless of the mode of transportation)?

Your additional responsibilities include:

• Face coverings will be required across the resort in all indoor and outdoor public spaces, including while riding lifts. There are no exceptions to this requirement. For more on face covering requirements, click here.
• Whenever possible, please maintain a social distance of 6 feet from others.
• We continue to urge all to pre-purchase lift tickets, rentals and lesson programs online well in advance of the day you are planning to visit King Pine this season. Please understand, in addition to capacity limits that may contribute to tickets not being available on the "day of" or "sold out" for some dates this season, our rental shop is no longer able to accommodate "day of" alpine ski or snowboard rental package purchases on Saturdays or during peak holiday periods including the upcoming February Presidents Week vacation period. If you have not reserved and purchased your rental equipment needs online prior to the Saturday or during the vacation period you are planning to visit, we will not be able to provide you equipment and you will want to seek alternative sources/shops for your rental needs.

When You Arrive

• At times when King Pine ambassadors and parking attendants are positioned to assist with coordinating the main parking lot area, please use caution and observe their direction where you should park. Do not park in the employee parking areas or smaller lot reserved for Purity Spring Resort overnight guests that is adjacent to the upper-floors of the King Pine Base Lodge.
• Please note that if you choose to park at Milt's Lodge parking, the Black Bear lift (and backside trail access) closes at 4 p.m. Milt's Lodge will only be open for restroom access only, but will otherwise not be available for interior use, changing or putting boots on/off.
• No bags or items will be allowed to be left in the base lodge and there will be no storage space or “cubbies” available. If guests are not able to dress and put on boots at their vehicle, they will need to return and leave any bags in their cars if they should want to do so in the base lodge (space permitting).

In The Parking Lot

• With the current active COVID-19 precautions and restrictions in place for the foreseeable future, King Pine is encouraging guests to utilize their vehicles as their “base lodge” for booting up and taking breaks from skiing or snowboarding.  As a result, "tailgating" will be allowed with the following restrictions will in place:
• Current Covid-19 precautions must be maintained in parking lot. These include wearing face coverings, gathering with only close family, friends and social distancing. For more on face covering requirements, click here.
• There can be no open fires, no alcohol, and no glass. 
• We ask all guests to please carry in and carry out all trash and recyclables.  
• RVs and oversized vehicles will not be allowed in our main lot.
• There will be no overnight parking.
• There is no tailgaiting allowed in the employee parking areas or smaller lot reserved for Purity Spring Resort overnight guests that is adjacent to the upper-floors of the King Pine Base Lodge.
• These are certainly strange times, and we want our guests to have fun while being safe.  To help keep tailgating activities enjoyable, our staff will monitor the lots.  We appreciate your assistance in advance.  Please note (and we hope that this will not happen!) that if there’s any resistance to enforcement efforts, Madison Police or the Carroll County Sheriff’s department will be called for assistance.

On The Slopes, At The Tubing Park, On The Ice

• When outdoors, guests and staff shall be required to wear a cloth face covering over mouth and nose to protect others when on the premises of the ski resort unless they are skiing on a trail, physically distanced (6 feet or more), eating or drinking. This includes using cloth face coverings while waiting in lines, on chair lifts, and in all public locations where 6 feet of physical distance from others may not always be possible or maintained. 
• Lift lines will be adjusted to allow spacing.
• Family members and parties who have traveled together are allowed to ride the chairlift together. All others (i.e. “Singles”) should avoid riding with anyone who is not a family member or part of their party who has traveled together.

At The King Pine Base Lodge

• Face coverings will be required across the resort in all indoor and outdoor public spaces, including while riding lifts. There are no exceptions to this requirement.
• When indoors, guests and staff shall be required to wear a cloth face covering over their nose and mouth unless they are eating or drinking.
• When picking up your online ticket orders, or trying to purchase the "day of", please do so at the outside ticket windows unless instructed to go inside.
• Whenever possible, please maintain a social distance of 6 feet from others.
• Seating will be limited and distanced appropriately per state guidelines.
• Guests are encouraged to minimize the amount of time spent in base lodges and we are asking that should be 30 minutes or less.
• No bags or items will be allowed to be left in the base lodge and there will be no storage space or “cubbies” available. Guests will need to leave bags in their cars.
• Food or beverages not purchased here are not allowed to be brought into or consumed in the base lodge. Any "brown bagging" will need to take place at your vehicle or an available outdoor seating area.
• Restroom access will be limited to direct access to reduce walking traffic through lodges.

At Milt's Lodge

• Face coverings will be required across the resort in all indoor and outdoor public spaces, including while riding lifts. There are no exceptions to this requirement.
• Milt's Lodge will only be open for restroom access only, but will otherwise not be available for interior use, changing or putting boots on/off.
• When indoors, guests and staff shall be required to wear a cloth face covering over their nose and mouth.
• Whenever possible, please maintain a social distance of 6 feet from others.
• No bags or items will be allowed to be left in the base lodge and there will be no storage space or “cubbies” available. Guests will need to leave bags in their cars.
• Restroom access will be limited to direct access to reduce walking traffic through lodges.
• Please note that if you choose to park at Milt's Lodge parking, the Black Bear lift (and backside trail access) closes at 4 p.m.

Season Passes & Tickets

• We are currently not requiring reservations for King Pine season pass holders or for Ski & Stay package guests staying at Purity Spring Resort who may need to purchase a ticket. Anytime Adventure & Midweek Adventure season passes will not be available for purchase after Friday, December 18.
• Lift tickets may have limited availability on peak periods and we will highly recommend purchasing online and pick up at the main base lodge. 2020/21 Day Tickets, Rentals & Ski School - Buy Now
• Lift tickets available “day of” may be limited or not available at all based on variable capacity limitations.
• When picking up your online ticket orders, or trying to purchase the "day of", please do so at the outside ticket windows unless instructed to go inside.
• “Day of” specials/discounts as we have offered prior seasons will not be available.

Ski School & Seasonal Programs

• Adjustments will be made to products and programs offered and we will be providing more information and pricing as details are established.
• Advanced reservations are highly recommended. 2020/21 Day Tickets, Rentals & Ski School - Buy Now
• The Pioneer Race Series will not be scheduled for the 2020/21 season. We will miss our weekly racing and gathering in the Tavern for this season, but look forward to the return of the Pioneer Race Series for the 2021/22 season.
• Nursery/daycare services will not be available this season.

Rental & Tune Shop

• We continue to urge all to pre-purchase lift tickets, rentals and lesson programs online well in advance of the day you are planning to visit King Pine this season. Please understand, in addition to capacity limits that may contribute to tickets not being available on the "day of" or "sold out" for some dates this season, our rental shop is no longer able to accommodate "day of" alpine ski or snowboard rental package purchases on Saturdays or during peak holiday periods including the upcoming February Presidents Week vacation period. If you have not reserved and purchased your rental equipment needs online prior to the Saturday or during the vacation period you are planning to visit, we will not be able to provide you equipment and you will want to seek alternative sources/shops for your rental needs.

• We are introducing a new process and rental equipment can be purchased and reserved through the same online reservation system for purchasing tickets. You will answer questions during the purchase process and provide us with sizing information prior to your arrival at King Pine. The questions are as follows and should be as accurate as possible:
  Height, Weight, Skier Type, Head Circumfrence (Helmets only), and Shoe size. 2020/21 Day Tickets, Rentals & Ski School - Buy Now

• When you arrive to obtain rental equipment, you will want to make your way walking to the rental shop area (located at far end of King Pine main base lodge and accessible via walkway between base lodge and mountain/ski trails). From there, go to the assigned outside windows within covered enclosures.  If you rent other equipment such as snowboards, ice skates, cross country or snowshoes; continue down the length of the building to the double doors. From there, the technician will ask for your name and hand out the equipment set up for you.

• If there is a problem with the equipment or you need help with any part of the equipment, return to the window and let us know. We will send out a technician to assist you.

• We also offer tuning services for all your winter fun equipment needs. The BackShop offers a wide array of services including our quick Ten Minute Tune while you wait. For this or any other custom services, we will be utilizing an online reservation system and more information to come soon.

Pine Cone Cafe

• We are offering food and beverage items through an online ordering system to facilitate touch-free transactions and minimal time required to be inside the base lodge. View menu and order online
• Food or beverages not purchased here are not allowed to be brought into or consumed in the base lodge. Any "brown bagging" will need to take place at your vehicle or an available outdoor seating area.
• Indoor seating will be limited with no standing areas following state guidelines.

Trail's End Tavern

• Due to our desire to remain operating for outdoor winter fun activities this season, we have made the decision to close The Trails End Tavern until further notice. Despite the best efforts of our bar manager and his team and their hard work to operate to all state and CDC guidelines and requirements, we feel it is the right decision to minimize the potential for COVID exposure among guests and staff in this single environment. We will continue to monitor current events and recommendations to consider opportunities to reopen again this season, but we do not currently have a date set for that.

Icehouse Retail Store

• There will be a set limit of two (2) people allowed in the store at one time. Family member groups of three (3) that live together will be allowed if no other persons are in the store.
• Whenever possible please limit store visits to one person per party.
• Children will need to be accompanied by an adult.
• You can now view King Pine logo wear, soft goods and more and order via email or by phone for curb-side pick-up or pay to have shipped to your home. Visit kingpine.com/ice-house-retail-shop for more info and links.

Events

• No large gathering events are currently planned.
• Alpine racing competitions will follow the guidelines of the governing body.
• The Pioneer Race Series will not be scheduled for the 2020/21 season. We will miss our weekly racing and gathering in the Tavern for this season, but look forward to the return of the Pioneer Race Series for the 2021/22 season.

WiFi & Cell Service

• Please understand we will not be able to guarantee consistent WiFi and cell service. 
• Demand on our system can at times exceed capabilities and could slow connections or create interruptions or downtime.

Purity Spring Resort

• Lodging and group accommodations at Purity Spring Resort are available and operating following state guidelines. More information is available at purityspring.com

Mask/Face Covering FAQs 

• Do I have to wear a face covering while I’m skiing and snowboarding?
  • While face coverings are not required during the physical acts of skiing and snowboarding if the guest is maintaining proper physical distance and is not in the vicinity of others, it is recommended guests do so. Otherwise, face coverings are required in every part of our operation, including while loading and riding on chairlifts and in gondolas, inside all buildings, and during all ski and snowboard lessons.
• Are you allowing neck gaiters/buffs?
  • The type of face covering a guest may wear includes a cloth neck gaiter or other type of material that completely covers a person’s mouth and nose.
• Are there any exemptions allowed? What if I can’t/won’t wear a face covering, such as if I’m ADA exempt?
  • Face coverings are required in every part of our operation without exception. If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees.
• What if I sincerely don’t believe face coverings are helpful? What should I do?
  • We are requiring face coverings as explained above. If you are not actively engaged in the downhill sliding part of skiing or riding, you should have your face covering on. If you don’t feel that you can deliver on this request, or if it’s just not right for you, or if you think we’re wrong for requiring face coverings – please don’t visit while our current COVID-modified operating rules are in place. We all look forward to there being a time that we do not require face coverings and welcoming you back unmasked when pandemic-related guidelines are removed.
• What if I can’t wear a face covering because of a disability?
  • We require face coverings be worn on resort property without exception. While we understand there are those with disability related issues with face coverings, the Americans with Disability Act does not provide a blanket exemption to people with disabilities from complying with legitimate safety requirements that are necessary for safe operations. We also believe that in most cases, people have already worked out disability related issues with face coverings, given that mask requirements have been broadly in place for months in order to help protect the public health. Disability-related mask issues can frequently be resolved by the use of a clear mask, a face shield or a looser face covering rather than a cloth mask (such as a scarf). These alternatives are considered reasonable accommodations to a face covering requirement and will be permitted for those who have a disability that prevents wearing a standard face covering. If these reasonable accommodations do not work for you, please contact us before you arrive. Any guest who refuses to comply with our face covering requirements or any other guidelines will be addressed directly and may be asked to leave the resort.